Keeping you safe – Our Covid Response Plan

Recent information from the Government about the New Zealand Covid-19 Protection Framework (Traffic Light System), that is taking effect on 3rd December 2021, means that we have had to make decisions about how we operate going forward and we need to let you know what these are.

To start with we want all of our clients to know our priority is to continue to provide the highest standard of care and service to everyone, and continuing to care for your animals when you need us the most with the least impact to how we provide those services.

Our business carries out a number of different activities and different rules apply depending on the activity. Part of our busi- ness is classified as a close contact business where clients will be required to present a vaccination pass (e.g. small animal con- sults) and part of it can be physically distanced with no pass required (e.g. retail sales). These rules may change depending on the level of community transmission of COVID 19 in our area and which Traffic Light setting Hawkes Bay is in.

What does this mean for you with Hawkes Bay in the Orange setting?


  • Everyone is welcome into our retail area – please use retail door only.
  • Scan or sign in when entering our clinic.
  • Face coverings MUST be worn inside the clinic.
  • Please maintain physical distancing in the retail area.


  • Please present your vaccine pass to reception on arrival at the clinic – please use main door only.
  • Scan or sign in when entering the clinic.
  • Face coverings MUST be worn inside the clinic at all times.
  • To reduce numbers in our waiting area, only the person who is accompanying the pet to their consult to come inside the clinic with them please.
  • Only ONE person to be with their pet in the consult room (at the discretion of the consulting vet).
  • Please maintain physical distancing in the waiting area.
  • If you are unwell or awaiting a COVID test result, please do not attend your appointment. Phone our team to postpone or make other arrangements.

If you do not have a vaccine pass or are unvaccinated we are still able to provide a consult for your pet, albeit slightly differently like we did in Alert Level 4, outside our clinic doors. Please pre-book appointments and phone on arrival.


  • On-farm visits do not require a vaccine pass but physical distancing and other measures may apply.


  • Home visits will require a vaccine pass due to the requirement for close contact.
  • Face coverings MUST be worn during the visit.
  • If you are unwell or awaiting a COVID test result, we will be unable to attend a home visit. Phone our team to postpone or make other arrangements for your pet to be brought to the clinic.

We are required to observe any other recommendations the Government makes at various traffic light settings. We will make certain that we keep you informed if this means a major change to our policy. We appreciate that these deci- sions will impact each of our clients differently, but we ask that you please be respectful to staff who will be doing their jobs under the new framework.

The Directors, VetsOne

Are you ready for travel?

VetsOne-Catsone-Cattery-LogoNow that travel may be possible it is crucial that you think about what’s happening with your pets. All pets should be up to date with their annual health check and vaccinations, including kennel cough (for dogs) within the past 9 months.

Forgotten to book your cat into a cattery? – no worries, we still have spaces available during the Summer Holidays in the VetsOne Cattery.