Our Vision

Enhanced Animal-Human Relationships

Our Mission

To be the most trusted & customer focused provider of animal health & welfare services in the Hawke’s Bay.

Professionalism – Excellence with integrity
Advocacy – A Voice For Others
Communication – Caring and Timely
Teamwork – Better Together

VetsOne is committed to excellence in care as well as the best experience for both you and your animals. We are the only clinic in Hawke's Bay to attain the Gold Level Cat Friendly Clinic Status as well as having nurses trained in low stress handling.


Meet our Team

The Team at VetsOne are an amazing mix of experience, knowledge, skill & compassion with a common goal of working together for the betterment of animals and their owners. If you see us in the clinic, come and say hi!


Clinic Cat, All roles

Dennis Pumpernickel


I’m Dennis Pumpernickel!. I’m the most important member of Vetsone – I’m in charge of everyone’s mental wellbeing! Which makes me a VIP (Very Important Puss).

My hobbies include; sun lazing, surprise attacks on staff to ensure they stay fully awake, catching sky raisins, running races with a good game of catch me if you can, and watching my humans eat just to make sure they don’t need some assistance.

My favourite quote is “time spent with a cat is never wasted”


Meet the Directors


Jason Clark

 BSc BVSc (Dist, Massey Scholar)

Jason grew up on a dairy farm in the King Country before completing an Agricultural Science degree at Massey University. This was followed by industry roles at Ambreed and Livestock Improvement, before heading off for a 5 year OE based in the UK. On returning, he completed his Veterinary Science degree at Massey and started mixed-animal practice with Vet Associates in 2008. Since then he has further developed his interest in preventative farm animal health programmes and he is a Director of the practice.

Together with his wife Kerrin, there is a busy family life bringing up four young children, and when not helping with homework or watching sport, he can often be found running or biking around the hills of Taradale.


Mike Newall

BVSc (Massey)

Mike has been with the business for over 20 years and is a Large Animal and Equine Vet as well as a Director. He was brought up on a sheep and beef farm and has strong family roots to Hawkes Bay. He started in mixed practice and eventually ended up specializing in farm and equine work with an interest in race horses.

Recently he has become more involved with business orientated activities as a director whilst continuing with daily visits and advisory work with large animal clients. He says “I am passionate about forming strong personal relationships with both farmers and equine clients to add value to their business. I also enjoy working with all the staff which give a great deal of their time to VetsOne. With the team expanding over the years it has been great meeting and working with all my colleagues and developing life-long working relationships”.

Outside work he is an avid cyclist mostly mountain biking to get out into the wilderness, and he also enjoy fishing and relaxing with family and friends.


Sharon Marshall

 BSc BVSc (Dist, Massey Scholar)

Sharon has been with VetsOne for longer than she will admit to, starting initially as an employee, then becoming an owner in 2008. She is passionate about companion animals, and about the role of vets in advocating for pets, so that they can enjoy the best life possible, giving their owners great joy in the bargain. She enjoys surgery especially the more complicated soft tissue surgery (skin, eyes, ears etc). She also spends a good part of her time in the management role now, working on our vision to be the Best Animal Health Care provider in Hawkes Bay.

She is also passionate about the work the SPCA performs and was on the committee for close to 20 years. On a personal note she has a husband and two grown sons, three cats, one dog and an aquarium

Meet our Companion Animal Veterinarians


Caroline Twentyman

BVSc MVSc (Massey)

Caroline originates from Eketahuna where she grew up on a sheep farm. She trained as a vet in the 1980s and then worked on the West Coast and in Feilding. She then returned to Massey and spent some time involved in native bird pathology and was part of the national response team to oiled wildlife as well as spending a month at Auckland zoo assisting the vet team. She then took some time off to raise her children and then returned to the vet field in 2015. She now works solely with companion animals and particularly enjoys getting to know your pets individually and working with any specific medical concerns they have. Outside of work Caroline likes spending time outdoors, especially camping, tramping and biking.


Linda Hurlstone-Smith

BVSc (Massey)

Linda has been an integral part of our clinic team for many years. In recent times her focus has shifted to primarily Small Animal Medicine/Surgery. She especially enjoys working in a team environment and problem solving to find effective solutions to support the unique relationship between owners and their pets.

When she is not at work Linda enjoys time with family and friends, outdoor activities and supporting people in the wider community.


Marit De Jong

BSc BVSc (Massey)

Marit originally hails from The Netherlands and immigrated to Hawke’s Bay in 1993. She completed her BVSc at Massey University, and began her career in Taranaki as a Mixed Animal Veterinarian. After the best part of a decade in Matamata, Marit and her family decided to return to Hawkes Bay where she joined the VetsOne team in 2019 focussing on Companion Animal work.

Outside of work Marit is kept busy by; her love for all things food related, her Husband, two primary school aged children, a Thai ridgeback, and running distances normal humans should not endure.


Mia Jane

BSc BVSc (Massey)

Mia is originally from Blenheim and completed a Bachelor of Science (Animal science) at Massey University in Palmerston North in 2004. After moving to Hawke’s Bay in 2006 she worked in primary industry and education until completing a Graduate Certificate in Human Nutrition in 2012.

In 2014 she returned to Massey University to complete a Bachelor of Veterinary science, and has a special interest in Pharmacology and Herbal medicine.

Outside of work her interests include; yoga, cooking, camping, and spending time with her partner, step-son, and two dogs


Rachel Anderson

BVSc (Massey)

I grew up in Alexandra, Central Otago on a small piece of land just big enough to accommodate the large variety of animals we kept. My love for all animals, is what led me to veterinary medicine, and that continues to drive me to do the best I can for others pets. Before Graduating in 2020, I undertook placement at VetsOne and really resonated with the friendly environment and the values of the clinic. My passion lies in building relationships with clients and helping to develop their bond with their pets. My particular interests are in diagnostic imaging and clinical pathology and I look forward to further developing these skills.


Warwick Baldwin

BVSc (Massey)

Warwick is an experienced vet with a background in scientific research. He graduated in 2004 and has been working in mixed, then small animal practice since. He has a special interest and postgraduate training in both Surgery and Ophthalmology, and is a Member of the Australian and New Zealand College of Veterinary Scientists in Surgery.

Meet our Production Animal / Equine and Mixed Animal Veterinarians


Andrea Gibbs

BVSc (Massey)

Andrea is part of our Production Animal and Equine Team. She enjoys large animal practice and has a special focus on Equine lameness and medicine.

She is married to Hamish and has a daughter and son at university. She enjoys living on a lifestyle block running horses, cattle and sheep. Labrador Bruce, Border terrier Lottie and two cats complete the team.


Cole Young

BSC (Massey)

Cole finished his degree in Veterinary Science in 2017 and joined the VetsOne team late 2019 after firs working in Wairoa. Don’t let his accent fool you – he is Auckland born. After living there most of his life, he is eager to stay away from the hustle and busy of big city life.

He is an adept surgeon, looking forward to developing his orthopaedic skills and he is currently undergoing extra studies in surgery. He also has a passion for reptiles, birds and other exotics animals and would like to specialise in exotic medicine over time.

Cole has just purchased a house in town and says “he is finding his niche in Hastings”. He enjoys; reading, art and construction, baking and candy making, computer repairs and camping. In a previous life he was also a “circus, fire and flow arts” instructor.


Renae Griffin

BVSc (Sydney)

Renae has returned to her hometown of Napier after graduating from the University of Sydney in 2019. She joined VetsOne after graduating as a mixed animal veterinarian. She is particularly passionate about equine practice, diagnostic imaging and companion animal preventative health care.

Outside of work, she enjoys horse riding, bouldering/rock climbing and bushwalking.

Meet our Nursing Team


Donna Fountaine

Dip. RVN

Donna graduated from Massey University in 1997 with a Diploma in Veterinary Nursing and started her career with VetsOne. Then, her career took her overseas where she fine-tuned her skills as a locum nurse throughout the UK and Northern Ireland before landing a head nurse role in a clinic in Edinburgh.

On her return to Hawkes Bay she re-joined us as Head Nurse and in 2007 she was nominated for, and received, the award of NZ Veterinary Nurse of the Year. She then took another break whilst she concentrated on having a family, but re-joined us in 2016.

She and her husband own and work a Hawkes Bay sheep-beef farm and she says that “this rural lifestyle and understanding of farming practices has developed her interest in the health and wellbeing of working dogs with a special interest in orthopaedic care”. Equine medicine is fast becoming another interest area for Donna and she jumps at any chance to become involved in this area.

Within the practice Donna works alongside the management team, leading and supporting our nursing team while they provide best practice care to our patients.


Karen Watts

Dip. RVN

Karen is a diploma qualified senior nurse at Vetsone. She started her vet nursing career with us in 2008 when we were originally Vet Associates. Karen moved to Tauranga for 5 years where she worked as head nurse at Holistic Vets and helped with their ARRC wildlife trust, alongside DOC, nursing orphaned or injured wildlife. Outside of clinic life Karen enjoys spending time with her family especially her 4 children and granddaughter Mila. Her animal family has downsized considerably and she now has 2 dogs, a cat and a tropical fish tank.


Samantha Waugh

BVTech (Massey)

Samantha is a qualified Veterinary Technologist working primarily in companion animals. She has been a part of our team since 2016 and really enjoys the fun atmosphere and animal focused drive of the team. She has a special interest in companion animal nutrition, behaviour, anaesthesia and exotic medicine. On top of working in our hospital setting she also enjoys equine medicine and assisting the vets on large animal call outs. Her current mission is to improve awareness of preventative health care within the community in the form of nurse consults. Her goal is to provide pet owners with the knowledge they need to create a long and happy human animal bond with their pet. In her spare time, she enjoys getting out in the Hawkes Bay sun with friends and family, enriching her own furry and feathered babies, and tending to her ever growing indoor plant collection.


Becky Keightley


Rebecca (Becky) is a qualified Vet Nurse who has just returned to nursing after a break of about 4 years. During that break she was working on an intensive sheep and beef farm in the Wairarapa until moving back to Hawkes Bay two years ago. She says “nursing is something I’ve always been passionate about and I look forward to the challenges of nursing every day”.

Becky is a very outdoorsy, practical person and have always been surrounded by animals both in her professional and personal life. She is a massive fan of farm dogs and feels they are the best patients to work on as they are so trusting and loyal.


Emmy Cook


Emmy was born and raised in Hawkes Bay! She graduated from EIT in 2019 with a Diploma in Veterinary Nursing and has been with VetsOne since then.

Emmy is currently working part time, so with the rest of her time she spends working with her husband learning the ropes around open source technology.

Her interests as a vet nurse are taking care of hospitalised patients, nursing them back to health and once they’re well reunite them to their families ❤️

Emmy has 5 bratty fur babies at home, 1 dog, 2 cats and 2 guinea pigs they definitely keep her busy, but never a dull moment.


Nadine Hook

Cert Animal Tech, Fear Free Certified

Nadine started working for VetsOne as a Junior Nurse in 2006 and over the years has built up her knowledge and skills set. Currently Nadine’s role at VetsOne is as an anaesthesia and surgical nurse which is a great challenge for her.

She studied via distance at Otago School of Veterinary Nursing and has done a few continued education courses on interests such; as dentistry, puppy pre-schools, fear free handling, advanced life support, avian and recently euthanasia. She also has special interest in palliative care, exotic animals (Birds, reptiles and small mammals), puppy pre-school training and education. Nadine prides herself in her strong patient advocacy and minimising stress and uses this as a basis for everything she does in her nursing. She is our ISFM appointed Feline advocate helping us maintain our Gold Level Accreditation.

“In the future I hope to get out and do some community vet nursing based projects for animal health and welfare”, Nadine says.


Rebecca Hulks


Rebecca is an experienced nurse, new to the Vetsone team. She gained her Certificate in Veterinary Nursing from EIT in 2013 and has since gained 5 years of nursing skills from clinics throughout the east coast. Rebecca is enjoying settling into the rhythm of our companion animal hospital and is loving her role providing a high level of care to our patients. She has special interests in anaesthesia and orthopaedic surgical nursing. Outside of work she enjoys travelling around the North Island competing in events with her pony Indy, including showing classes, jumping and horsemanship clinics. When Rebecca isn’t in the horsey scene, she can be found socialising with her friends and being active.


Georgia Creagh


Georgia is a vet nurse who is currently gaining studying to attain a Bachelor of Veterinary Nursing. She says she enjoys the fast paced and fun work environment at VetsOne where animal welfare is at the forefront.

She says “she found her passion for animals after spending several years managing pet stores. The nurses at VetsOne inspired me to take my next step in following my own nursing career. This is where my love for the human animal bond blossomed into what it is today, and I’m excited to continue learning and developing in this field.”

When she is at home she’ll most likely be with her foster animals, walking my dogs, or tending to my indoor jungle. She has a special love for rats and rabbits and also keeps a beautiful selection of African cichlids.

Meet our Customer Care Team

At VetsOne, we don’t see our customer facing staff as simple receptionists – instead they are all about customer care. These are the friendly faces that are answering your phone calls and being your first point of contact when you enter into the clinic. As a team, their focus is meeting your needs.


Angela Abbott


Ange has been in the animal health industry for over 25 years in various roles. She started as a vet nurse then she became a rural animal technician, followed by being a sales territory manager rep for an animal health company, then dairy farming in Tasmania. She returned back into clinic life when she moved to Hawkes Bay and joined the team at Vetsone in 2018.

Ange says’ “During my time with Vetsone its been incredible to be involved in the growth of such an inspiring business. The people are what makes us so successful and I feel privileged to work with such a fabulous team. You will have mainly seen me in reception, and the retail area. I was appointed retail manager in the new building and have loved this role. My primary role now is looking after the production side of the business, so ensuring all our farmers are getting the best service possible.”

In her spare time, she enjoys spending time with her family/friends and her two grand babies born in 2021. She can also be found in any mosh pit available when there’s music playing, or just relaxing at home (usually with a nice glass of wine). She has two cats, both SPCA rescues and one very elderly dog. She also loves to get out and about freedom camping with her partner, or hitting the road on their motorbike.


Samara Beentjes

BAgSc (Massey)

Samara has just finished a Bachelor’s degree of Agricultural Science from Massey University. She grew up in the city but has developed a love of farming through the years. She has worked a few farming gigs across the country but has now settled here. She is a fairly new to the Hawkes bay region and the VetsOne customer care team, having been here just under a year. She is now taking over from Angela in running the small animal retail department so she will be your new go to for your fur baby needs. To find her you can just listen out for her aggressive laugh which can be heard from a mile away.


Karla Shaw

B Appl Sci (Ag) Cert EBT

Karla, a CHB born and bred farm girl moved north with family and spent 13 years in northland sheep and beef farming. They decided moving back to HB was best, and just in time for her to head to Massey to start her Bachelor’s degree in Applied Science Agriculture.

Life after university brought about a left turn into the wine industry for 16yrs. Looking for a change after having children she embarked on study in Equine Bowen Therapy and Myofascial Release.
As an Equine Therapist she still does treat horses and dogs, but her main focus is spent raising her 2 children and working at VetsOne.


Nicola Riddell

Nicola was born and raised on a farm at Springhill in Central Hawkes Bay. Interests growing up include achieving a Queen’s Guide Award & Bronze and Silver Duke of Edinburgh Awards and obtaining a Diploma for National Highland Dancing (M.A.N.D.). She has called several places home (Hawkes Bay and then Australia) and enjoyed a variety of experiences including; the jewellery trade and working at a small pub/roadhouse called ‘The Blue Heeler Hotel’ at Kynuna before settling in Darwin. Here she had a complete career change driving triple rated road trains – a job that took her all around Australia. In 2019 it was time to move back home to NZ to be with family, joining the team at Vetsone in October 2020.


Diane Warner

Diane has been with the team for over 15 years. She had worked full-time in the reception area for 14 years, when she and her husband embarked on a big life changing challenge of fostering a young boy. As of the beginning of 2021 Diane changed her position to casual part-time which gives her the opportunity to not only keep her hand in, but also to catch up with both colleagues and clients. Diane enjoys the medical world and has been blessed with the experience of working in a veterinary clinic with a great and caring team.

Other than her foster child, Diane is a stepmother to two independent adult children and two 13yr old fur babies, Zak and Ruthie.



Loretta is one of the newest members of the Vetone team. She has been a customer of VetsOne for the past 30 years.

She “ looks forward to assisting you and becoming acquainted with your four legged or feathered friends.”

Her passion in life has always been centered around animals, more specifically horses. She lives on a lifestyle block with my husband and two daughters where we run a few cattle, and we also have a variety of pets at home which include a Rabbit, Lizard, ponies, dog, cat, horses and a bird called Charlie.

Meet our Administrative Team


Amanda Goodall

Amanda is born and raised in Hawke’s Bay and has been an employee of VetsOne for 31 years, since leaving school at 17 years old (all the way back to the Callaghan and McCormick days). She started with the clinic as a Vet Nurse moving to Customer Care and now Administration, and is currently our Administration Manager.

Amanda has adopted several pets over the years through the clinic and currently has 2 cats, Bossy and Ginger, and 2 dogs, Jed and Nacho, who are all rescues.

‘I absolutely love working in the animal health industry, as much now as I did when I started 31 years ago. I am grateful to be a part of the VetsOne family and are fortunate to have amazing employers and a dedicated close knit team to work with every day.’


Kirsten Wiffin

Kirsten is currently enjoying maternity leave and will return to VetsOne in 2022


Shaneice Eagan

Shaneice is new to VetsOne and forms part of our administration team. She is currently in her first year of a computer degree, so she feels that working here has been the perfect complement to her studies.
Outside of the workplace she is an avid surfer, traveller and loves spending every spare moment at the beach in summer. When home, she loves relaxing with her cat “Tommy”.