As our team has grown, we have looked inward to develop a sense of who we are. Our Mission is driven from what we are passionate about, as individuals and as a team. And not surprisingly, our Vision and Values encompass you and your pets.
Our Mission;
Enhanced Human-Animal Relationships.
We believe in the great joy that comes from caring for a pet well so that you can enjoy life to its full together. This makes us committed to being the best we can be as your pet advocate. Our “why” is to help you to do the best you can for your pets so you can experience the joy of a happy life together.
Our Vision;
To be the most trusted and customer focused provider of Animal Health and Welfare Services in the Hawkes Bay.
We know that in order to achieve our Mission we have to have a special relationship with you; one where there is a sense of partnership, respect and trust. This means that you can trust that when we make recommendations, it comes from a position of what is best for you and your pet—and nothing else. It also means that you can rely on us to do what we say we will and that you can feel good entrusting your pets into our care.
From this Vision, we looked at the core values. These core values help define our clinic policies and staff actions. They form our “PACT” with you and with each other.
Professional – to look, act and talk in a professional manner at all times.
Advocacy – to speak up for the needs of others, this includes advocating to you on behalf of your pets.
Communication – to always communicate in an open and honest manner. Timely communication and availability are also important characteristics.
Teamwork – working together to achieve these goals.
So when you boil all that down, what does it mean for you and your pet?
We see that our role is to develop a great relationship with you. Providing an excellent quality life for a pet requires a partnership between you and your vet. Communication, trust and respect are our guiding lights.
Our team want to advocate for your pet. That is why they joined the veterinary profession in the first place. As part of that commitment to advocacy we will recommend the very best care in all cases to all of our clients. This is because we feel that your pets deserve that recommendation, and if we don’t speak on their behalf, who can?
There may be times when this level of care is not what you seek. That is OK, please ask for alternative options and the team will be happy to offer them. But we believe that only you have the right to choose what level of care you want for your pet, not us, or anybody else. This is why we will always offer the best option first, and then together we can develop a plan that is right for you and your pet.
We look forward to working with you to enhance the relationship you have with your pet, throughout their lifetime.
That’s why we chose the name –“VetsOne – Together for Animal Health.”
